bigmove AFRICA

Africa's only dedicated breakbulk & project cargo event

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Important Announcement
BigMove Africa, which was originally scheduled to take place on 22-23 November 2023 in Accra, has been postponed. As the organisers of the event, we have carefully assessed the current market landscape and determined that there is insufficient commercial support for this event in its original exhibition and conference format. In order to ensure the best possible experience for all participants, we believe it is necessary to reevaluate the event.

If we choose to re-launch the event in a different format at a later date, we will provide an update in the near future. In the meantime, if you require any assistance or have any inquiries, please feel free to reach out to us on +44 (0) 7700 151655 or email us at info@bigmoveafrica.com.
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EVENT AGENDA

DAY ONE, 29 JUNE 22
DAY TWO, 30 JUNE 22

1000 - 1005

Opening Remarks by Elliott Gotkine, Summit Chair

1005 - 1030

Omnichannel Banking, From Transactions to Experiences
Delivering an  incredible customer experience does wonders for a bank - increasing customer  satisfaction, opening up opportunities for additional business, and getting  referrals with positive word-of-mouth. However, many banks struggle to  deliver a positive experience in a way that is scalable. We will discuss how  to leverage bid data and use omnichannel marketing automation to deliver  better personalized experiences to customers, from their initial onboarding  all the way to turning them into advocates.
Candas Guler, VP of Product, D-engage

1030 - 1100

Transforming the SME Banking Experience

  • Using technology to spur SME lending across Africa
  • The deployment of a digital-first SME lending strategy
  • Creating a fast and seamless onboarding experience for SME. customers
  • Rise of tech players and alternative financing platforms
  • Beyond-banking ecosystem offerings: How to thrive in an ecosystem
Funsho Idowu, CEO, BankSofri
Owureku Asare, Head Digital Solutions, Group Commercial Banking, EcoBank
Samuel Joseph, Co-Founder & CEO, Woodcore

1100 - 1130

Next-Gen Customer Experience in Digital Banking (Part B)

  • How can you deliver personalised experiences across every touchpoint?
  • How to leverage design thinking for customer-centric digital experiences?
  • Transforming the onboarding experience: What are the best practices?
  • What should banks look for in a customer data platform?
  • How can banks balance customer experience with security?
  • What is the future of the bank branch?
Kevin Rudahinduka, Transformation Director, Bank of Kigali
Mumbi Odame, Head: Client Experience, Rand Merchant Bank
Sulaiman Mugalasi, Head of IT, KCB Bank Uganda
Jennifer Jemedafe, Founder & CEO, Retention Concierge
Candas Guler, VP of Product, D-engage

1130 - 1200

Improve Customer  Service and Reduce Costs

This presentation will address ways in which various technological solutions can be used to improve customer service and reduce costs for companies in the banking industry.
Sibusiso Zondi, Business Development Executive, Winjit

1200 - 1230

Data-Driven Banking: From Vision to Reality

  • How effective are your current data and analytics initiatives?
  • What trends will most impact how you utilise data and analytics in 2021 and beyond?
  • Variety, velocity, volume: how can banks get the most value from big data by managing the three ‘v’s?
  • The legacy systems challenge: to what extent can data analytics be optimised without a major legacy overhaul?
  • Envisioning the future of the open data economy: where will things move from here?
Olamide Jolaoso, Head of Data Analytics, Wema Bank
Mark Nasila, Chief Analytics Officer - Chief Risk Office, FNB
Stu Chalmers, AVP for Sales and Business Development, Winjit South Africa

1230 - 1300

Evolution of Banking Infrastructures

This session will discuss the evolution and importance of banking infrastructure in Africa and how solid infrastructure can be a recipe for rapid response to building financial inclusion solutions.
Samuel Joseph, Co-Founder & CEO, Woodcore

1300 - 1300

End of Summit